Resume

Professional Experience

PINNACLE GROUP | Dallas, Texas from September 2021 to Present
Largest Hispanic-owned contingent workforce provider, encompassing staffing, managed service provider, vendor management, and payrolling. $500M+ in revenue, 100 corporate employees, over 1200 workers globally.
Senior Director, IT Operations and Information Security Officer

Responsible for global information technology operations, including service and support, infrastructure, and information security. Responsible for a $2.7M budget, three direct reports, 12 total.  Reporting to EVP, Technology, Finance, and Analytics.

• Rebuilt the Information Technology Operation:  Implemented policy, standards, procedures, KRA, KPI, and goals.
  • Completed 13 of 14 CIO’s strategic plan objectives in the first 12 months.  Moved infrastructure from on-premises datacenter to Azure cloud, 240k per year, no loss of functionality.
  • Installed information technology in Chennai, India branch office.  Hired IT personnel, vendor management, supply chain, project management, and ongoing IT support.
  • Awarded “Mountain Mover” in 2021.  Awarded "Pinnacle's Impact Award" in 2024.  Pinnacle's Chairman's Award Honoree for 2024.
• Built Information Security program: Hired security personnel team, implemented policies, security awareness training, with heavy focus on ISO 27001 standards, risk identification, and asset tracking.  Significant change management and cultural shift, improved executive awareness.
  • Incident response, disaster recovery, and business continuity plans in the first 9 months.
  • SOCaaS implementations, SIEM implementation, and access control implementation connected to Azure cloud.
• Initiated Building Governance, Risk, and Compliance Program: Collaborated with legal department building a formal GRC program, applying IT controls, and measuring compliance.  Framework built out by year 2.
  • Successful SOC 2 audit starting in 2022.  NSF Certified ISO 27001 for Pinnacle Group’s Information Technology in 2024.
  • Significant contributor to the implementation of Drata, GRC automation tool.  First year, reduction in audit cycles from 12 weeks to 5 weeks for SOC2.

LANVERA | Coppell, Texas from May 2017 to August 2021
Technology leader in customer communications, outsourcing services delivery of business documents. $22M in revenue, 100 employees.
Director, IT Infrastructure and Information Security Officer

Responsible for determining current and future enterprise infrastructure needs by working with senior leaders, determining business objectives and technology requirements, and overseeing information systems and security.  Reporting to CIO.

• Rebuilt the Information Technology Operation:  Rip and replace infrastructure, rebuild the Microsoft stack, support application development and print operations.
  • Oversaw $1M in technology projects. Established operational KPIs.  Within the first six months, significant technology cleanup and implemented processes to stabilize the infrastructure.
  • Completed 100% of CIO’s strategic plan in the first 12 months.
• Build an Information Security program: Hired security personnel, implemented security policies and technology with heavy focus on risk identification and ISO 27001.  Developed threat vulnerability assessments and analysis with application development.
• Influence culture to support DevOps: Implemented SonarQube, least privilege, deprecating legacy environments, promoting zero-trust, leveraging automation using Azure DevOps.

Santander Consumer USA | Dallas, Texas from July 2013 to March 2017
Public, full-service, consumer finance company focused on vehicle finance and third-party servicing, $6.7B in revenue, 6000 employees.
Manager, System Engineering Operations

• Tasked with Developing Systems Engineering Operations Team:  Led team at Viawest Datacenters located in Denver, Colorado and Richardson, Texas.  Manage $1M resource budget, 1400 total servers under support.
  • Awarded "Santander Rising Star" in 2014.
  • Started IT mentorship program in 2014.  Program ran for 3 years.  Mentored four candidates each for six months.  Extended program to various areas of IT.
• Support Systems Engineering Projects Team: Support teams with overdue or failing IT projects.
  • Projects: Outsource L1/L2 server support functions to CompuCom, System Center deployment for patch management, enterprise password archive deployment using Password State, and Entrust two-form factor authentication for remote access to the enterprise network.  $1M project budgets.  All on time, under or at budget.  Reduced support incidents related to patching, printing, and passwords, by 75%
  • ServiceNow internal champion on a multitude of successful initiatives. Significant end user satisfaction growth, rebuilding trust between information technology and the business.