Quote Of Week 11, 2017

“ABC: Always Be Crisp” – Brooks Brothers

When walking into work, I like to be prepared.  Ready for anything.  Journaling allows me to refresh my memory with yesterday’s events, prepared with facts.  I don’t like walking into ambushes nor feel like a fool.  Always be crisp, both visually and mentally.  Impressions matter.

\\ JMM

Quote of Week 10, 2017

“ServiceNow isn’t in any Gartner quadrant for project management, I am aware of. We should think about using third party versus ServiceNow.” – An IT Leader

It’s quite known I am an internal champion of ServiceNow at SC.  The largest benefit alone is in the demand and resource management functions of an ITSM.  Although there are many amazing third party project tools out there, the value of this tool and the visibility gained is equally amazing.

\\ JMM

Negative Argument for IT Automation: Jurassic Park?

Sitting at a recent IT event the commentary turned to forecasting IT’s future.  The speaker gave an innocuous prediction about how automation is replacing the average IT worker.  The industry has decided and is transforming with terms like DevOps, software defined networking, and emphasis on scripting leveraging Microsoft PowerShell, Ansible, or the liking.

Later that evening, the family and I caught Jurassic Park on television.  The story of scientists creating a theme park with genetically resurrected dinosaurs from DNA located in petrified tree sap.  The movie is amazing, still.  Interestingly, I found myself watching and comparing the movie’s themes and messages with the morning’s event.

IT Industry Visionaries Say… The future is Custom Automation.

Dr. Ellie Sattler: So, what are you thinking?

Dr. Alan Grant: We’re out of a job.

Dr. Ian Malcolm: Don’t you mean extinct?

The Cost Of Custom And Automation Dependence:  It’s Not Cheap

John Hammond: Dennis, our lives are in your hands and you have butterfingers?

Dennis Nedry: [laughs] I am totally unappreciated in my time. You can run this whole park from this room with minimal staff for up to 3 days. You think that kind of automation is easy? Or cheap? You know anybody who can network 8 connection machines and debug 2 million lines of code for what I bid for this job? Because if he can I’d like to see him try.

Deploying Custom IT Using Automation Is A Journey

John Hammond: All major theme parks have delays. When they opened Disneyland in 1956, nothing worked!

Dr. Ian Malcolm: Yeah, but, John, if The Pirates of the Caribbean breaks down, the pirates don’t eat the tourists.

IT Developers Argue Automation Reasons For Operational Greatness

John Hammond: I don’t think you’re giving us our due credit. Our scientists have done things which nobody’s ever done before…

Dr. Ian Malcolm: Yeah, yeah, but your scientists were so preoccupied with whether or not they could that they didn’t stop to think if they should.

The Fallout Of Automation Dependence:  It’s Never Flawless

Dr. Ellie Sattler: But you can’t think your way through this, John. You have to feel it.

John Hammond: You’re right. You’re absolutely right. Hiring Nedry was a mistake, that’s obvious. We’re over-dependent on automation. I can see that now. Now, the next time, everything is correctible…

Dr. Ellie Sattler: John…

John Hammond: Creation is an act of sheer will. Next time it’ll be flawless.

Realizing IT Automation Dependence Isn’t A Viable Reality.

Dr. Alan Grant: Hammond, after careful consideration, I’ve decided, not to endorse your park.

John Hammond: So have I.

Last Thoughts

This was meant to be a humorous take on a serious topic that is affecting the IT industry in big ways.  Long time IT architects and engineers recognize there may be simple truths here, but the fight to automate everything continues to rage on.  Granted, many shops have seen irrefutable gains in this space.  Look deeply inside those cultures and those leaders.  I suspect you’ll find the extraordinary, the exceptional, outspoken, the fighter, and maybe even crazy.

I like to play in those spaces too, but sitting at DevOps, Cisco, and other user groups around DFW, the constant theme I see and hear, many with frustration in their voices, is the desire and want is there but the capability, knowledge, culture, and leadership is not.  Creation is an act of sheer will.  But, the definition of insanity is creation and sheer will gone asunder.

\\ JMM

Learning IT. Got The Skills? Prove It…

Do you or your people have the necessary certification and competencies?  If not, here is list of resources I routinely push people to who need help getting their education in higher concepts kick started:

Free Sites

Microsoft Virtual Academy – Free IT Training.  Start here.  And learn everything you can get your hands on!
Microsoft Technet Events & Webcasts & Virtual Labs  – A plethora of concepts and technical deep drives. Go watch one during your lunch break.  Even better, Virtual Labs are Microsoft’s products in a virtual environment. Most have labs attached to actually learn the product.
Born To Learn – Blog on Microsoft Education Opportunities – Some free, some discounted, has a monthly spotlight/discount program.
VMWARE Hands On Labs – Learn VMWARE on their infrastructure.  Many have videos and narrative attached.

Not Free

Pluralsight – ($30 p/mo) – Recommended.  Check into it!

User Groups

DFW Cisco User Group – Since 1996, the longest and most successful Cisco user group.  Cisco and many local IT organizations sponsor.  Everything from Cisco routing and switching.
VMUG (Vmware User Group) – Another large and long time running group focused on the virtualization dogma we know as VMWARE.
\\ JMM

Quote Of Week 7, 2017

Please keep in mind that the key words “MUST”, “MUST NOT”, “REQUIRED”, “SHALL”, “SHALL NOT”, “SHOULD”, “SHOULD NOT”, “RECOMMENDED”, “MAY”, and “OPTIONAL” in this document are to be interpreted as described in RFC 2119.

One of my peers cited this in one of our project meetings.  Nebulous or poorly interpretive descriptions of technical requirements should be avoided.

\\ JMM

Quote Of Week 6, 2017

From:  http://www.dslreports.com/forum/r29293609-How-Does-WHT-Do-It

“Well engineered projects are indistinguishable from crazy ideas.”

I resonated with this statement as we spoke of the important of wiring standards, craftmanship, and the sad state of installations in so many IT shops.  Why are well engineered projects, like data center wiring, met with so much resistance?  Answer: cost, time, and effort are not always well articulated nor understood by the masses.  And often, trump all unless you spend the time showing amazing value for that effort.

A wire is not always a wire.  Kudos for those shops that get it and embrace good IT.  It’s crazy, I know.

\\ JMM

Quote Of Week 5, 2017

“While I understand the process and how it should work, there is a chance that someone could go in and make changes [to servers]. We have to think like a Risk Manager and the possibilities that could happen.” – Today’s IT Leader

Just recently, we had several conversations where system engineers lamented on the amount of work risk mitigation has created.  While this often is viewed through various colors of lenses and often tempered with bias, the point was not to just express exasperation about the volume of reactive work.

The point was to proactively think like a risk manager and head things off so it’s built into the DNA of the technology.  Are we really thinking this way?  Are we creatively thinking about risk as we architect solutions.

Let’s prevent the backlog versus react to it.

\\ JMM