The Year of KNOWLEDGE…

From:  https://community.servicenow.com/events/2951

“It’s Official, 2017 has been coined “The Year of KNOWLEDGE”. Many, if not all of you, have started, or plan to start your Knowledge Management Initiative this coming year.” – Josh Addington

It’s probably no surprise that managing our proprietary and intellectual knowledge for commodity services, such as technical support, is still a problem in 2017.  Interestingly, people are doing something about it through community initiatives.  This is one such here in Dallas, Texas.

Excited to see what fruit this will bear, what ideas can be shared, and if we must, collectively display our sorrow at the state of our own challenges in this tough space.

\\ JMM

Lack of intuitiveness drives complexity…

“My feedback is the lack of intuitiveness drives complexity.”
– J. Merrill

The context of this quote covers so many different areas, in my career.  Everything from user interface and workflow discussions to policy and procedure brainstorming.  It’s very easy to run simple into the ditch.

Simplicity can only be accomplished with the addition of intentional and intuitive interfaces in writing, electronic, and in practice.

\\ JMM