Well engineered projects are indistinguishable…

From:  http://www.dslreports.com/forum/r29293609-How-Does-WHT-Do-It

“Well engineered projects are indistinguishable from crazy ideas.”

I resonated with this statement as we spoke of the important of wiring standards, craftmanship, and the sad state of installations in so many IT shops.  Why are well engineered projects, like data center wiring, met with so much resistance?  Answer: cost, time, and effort are not always well articulated nor understood by the masses.  And often, trump all unless you spend the time showing amazing value for that effort.

A wire is not always a wire.  Kudos for those shops that get it and embrace good IT.  It’s crazy, I know.

\\ JMM

Think like a Risk Manager…

“While I understand the process and how it should work, there is a chance that someone could go in and make changes [to servers]. We have to think like a Risk Manager and the possibilities that could happen.”
– Steve Moore, Director, IT Operations, Santander Consumer USA (2017)

Just recently, we had several conversations where system engineers lamented on the amount of work risk mitigation has created.  While this often is viewed through various colors of lenses and often tempered with bias, the point was not to just express exasperation about the volume of reactive work.

The point was to proactively think like a risk manager and head things off so it’s built into the DNA of the technology.  Are we really thinking this way?  Are we creatively thinking about risk as we architect solutions.

Let’s prevent the backlog versus react to it.

\\ JMM

The Year of KNOWLEDGE…

From:  https://community.servicenow.com/events/2951

“It’s Official, 2017 has been coined “The Year of KNOWLEDGE”. Many, if not all of you, have started, or plan to start your Knowledge Management Initiative this coming year.” – Josh Addington

It’s probably no surprise that managing our proprietary and intellectual knowledge for commodity services, such as technical support, is still a problem in 2017.  Interestingly, people are doing something about it through community initiatives.  This is one such here in Dallas, Texas.

Excited to see what fruit this will bear, what ideas can be shared, and if we must, collectively display our sorrow at the state of our own challenges in this tough space.

\\ JMM

Lack of intuitiveness drives complexity…

“My feedback is the lack of intuitiveness drives complexity.”
– J. Merrill

The context of this quote covers so many different areas, in my career.  Everything from user interface and workflow discussions to policy and procedure brainstorming.  It’s very easy to run simple into the ditch.

Simplicity can only be accomplished with the addition of intentional and intuitive interfaces in writing, electronic, and in practice.

\\ JMM