My Top 5 Issues With IssueTrak

IssueTrak is a fairly basic ticketing system currently in use at LANVERA.  Although development efforts surrounded IssueTrak giving it a level of criticality to the business, we found ourselves painted into a corner with this solution.  We cannot upgrade without risk of breaking our applications.  That is on us.

However, my biggest concern was the product wasn’t designed with ITIL or any ITSM framework in mind, in my opinion.  And I wasn’t sure it ever would be with their track record of mostly bug fixes and focus on non-service management features.

As a result, in September 2017 I met with IssueTrak’s leadership to discuss the roadmap of IssueTrak .  Here is the deck I prepared for that meeting.


The conversation was mostly positive and there was a healthy agreement that the product wasn’t developed with these use cases in mind.  I hope the product continues to mature and grow as competition in the ITSM space is healthy in the SMB space.

\\ JMM

Information Security Preventative Measures

Information Security Preventative Measures
By US Department of Homeland Security, United States Secret Service
NTX ISAA Cyber Security Conference, November 10, 2018

  1. Employee Awareness and Training
  2. Strong Filters
  3. Email Scanning (Incoming and Outgoing)
  4. Firewall Configuration
  5. Network Segmentation
  6. Software Updates
  7. Scheduled AV Scans
  8. Configure Access Control (Least Privilege)
  9. Disable Remote Access
  10. Software Restriction Policies

Please check out this conference notes and consider attending going forward.  Amazing event and a lot of content shared.

\\ JMM

yED Graph Editor – Diagramming Dynamo

yEd is a powerful desktop application that can be used to quickly and effectively generate high-quality diagrams.
Create diagrams manually, or import your external data for analysis. Our automatic layout algorithms arrange even large data sets with just the press of a button.

I’ve just recently sat in an meeting with application development talking roadmap and architecture and was curious what tool they used diagramming their workflows and service dependencies.  When the manager mentioned this tool, I was suprised to hear it wasn’t Visio.

yEd is freely available and runs on all major platforms: Windows, Unix/Linux, and Mac OS X.

https://www.yworks.com/products/yed

\\ JMM