“Technology is not a panacea for whatever ills. Technology is only an enabler and needs to support people, process, content and connectivity needs. Starting with technology has proven disastrous for many companies…” – Deloitte Development, Knowledge Management 2016
Is it possible for companies to have too much technology? Is the knee jerk reaction to behavior to deploy a technology versus a people solution? Take employee wasting time on social media. Line managers know it exists, but do they confront their people to set behaviorial expectations? Far easier to avoid those conversations and let IT handle. Technology is the enabler — for good and bad.
Although this quote was in the context of managing knowledge, it’s just as true for every aspect of the business of managing people. Start with people first.