“ServiceNow isn’t in any Gartner quadrant for project management, I am aware of. We should think about using third party versus ServiceNow.” – An IT Leader
It’s quite known I am an internal champion of ServiceNow at SC. The largest benefit alone is in the demand and resource management functions of an ITSM. Although there are many amazing third party project tools out there, the value of this tool and the visibility gained is equally amazing.