Quote of Week 4, 2017

From:  https://community.servicenow.com/events/2951

“It’s Official, 2017 has been coined “The Year of KNOWLEDGE”. Many, if not all of you, have started, or plan to start your Knowledge Management Initiative this coming year.” – Josh Addington

It’s probably no surprise that managing our proprietary and intellectual knowledge for commodity services, such as technical support, is still a problem in 2017.  Interestingly, people are doing something about it through community initiatives.  This is one such here in Dallas, Texas.

Excited to see what fruit this will bear, what ideas can be shared, and if we must, collectively display our sorrow at the state of our own challenges in this tough space.

\\ JMM

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